Managed IT for
Logistics & Supply Chain
When your WMS, TMS, or freight systems go down, shipments stop and customers escalate. We keep the infrastructure behind your operations running — around the clock, without exception.
Logistics operations run 24×7.
Your IT needs to as well.
A 30-minute WMS outage during peak hours can delay hundreds of shipments, trigger SLA penalties, and damage client relationships that took years to build.
WMS & TMS Downtime
Warehouse and transport management system outages cascade immediately into missed pick-and-pack deadlines, mislabeled freight, and angry carrier calls. Every minute has a dollar value.
EDI Integration Failures
EDI connectivity to customers, carriers, and 3PLs is the backbone of logistics. An EDI failure means orders are lost in transit — often silently. Recovery is manual, slow, and expensive.
Uncontrolled Cloud Sprawl
Logistics companies accumulate cloud resources across multiple providers as the business grows. Without governance, costs balloon and security gaps emerge — until something breaks or an audit flags it.
IT Scaling During Peak Seasons
Q4 volumes, promotional periods, and contract wins create sudden infrastructure demand. Manual scaling processes can't keep up — and over-provisioned environments waste budget year-round.
24×7 Managed IT for Logistics Operations
Your freight doesn't stop at 5pm — and neither do we. We monitor, maintain, and respond to your logistics infrastructure around the clock, with SLA-backed response times that match your operational urgency.
- 24×7 WMS, TMS, and integration platform monitoring
- EDI connectivity health monitoring and alerting
- Warehouse network and endpoint management
- Automated incident escalation with defined runbooks
- Patch management with zero-disruption maintenance windows
- Monthly operations reports with uptime, incident, and SLA data
Zero-Downtime Cloud Migration & Optimization
Logistics infrastructure migrations are high-risk — a botched cutover during peak season can cost millions. We plan, test, and execute migrations with no surprises and no outage windows during business-critical periods.
- Zero-downtime migration strategy with full rollback plan
- WMS and TMS cloud architecture design and validation
- Auto-scaling for seasonal peak capacity (Q4, promotions)
- Cloud cost optimization — right-sizing and reserved capacity
- Infrastructure as Code for repeatable, auditable deployments
Supply Chain Cybersecurity
Logistics companies are increasingly targeted — your customer data, pricing, and carrier relationships are valuable to attackers. We harden your perimeter and monitor for threats before they become incidents.
- EDR protection on warehouse and office endpoints
- Network segmentation for warehouse floor vs back-office systems
- Third-party and carrier access control policies
- Ransomware defense with immutable, offsite backups
- Vulnerability scanning and quarterly pen testing
Enterprise Logistics: Zero-Downtime
Cloud Migration
A 200-person logistics firm with 40+ carrier integrations needed to migrate their on-premises WMS to AWS without disrupting a single shipment.
- Legacy WMS on aging on-premises hardware reaching end-of-life
- 40+ live EDI integrations that couldn't tolerate downtime
- Q4 peak season 6 weeks away — no margin for error
- Previous migration attempt by another vendor had failed
- Built parallel AWS environment with full EDI parity testing
- Ran both environments in sync for 3 weeks — zero risk cutover
- Switched traffic carrier-by-carrier, validating each integration
- Decommissioned on-premises hardware post-validation, on schedule
- 0 minutes of WMS downtime during migration
- All 40 EDI integrations migrated without a single failed transaction
- Cloud infrastructure costs 35% lower than on-premises total cost
- Q4 peak handled without incident — record shipment volume
"PUGA transformed our infrastructure from reactive and expensive to predictable and manageable. We migrated 40 carrier integrations without a single outage — during our busiest quarter. We haven't had an unplanned downtime since."
What an outage actually costs
a logistics operation
Downtime in logistics has direct, measurable financial consequences. Use our ROI Calculator to see your specific number — or review the industry averages below.
Picking, packing, and shipping halt immediately. Manual fallback is error-prone and 4× slower. Average cost: $8,000–$15,000 per hour for a mid-size operation.
Orders, ASNs, and invoices fail silently. Customers escalate, chargebacks occur, and reconciliation takes days. A 2-hour EDI failure can generate a week of manual recovery work.
Carrier routing, rate shopping, and tracking go dark. Freight is booked manually at spot rates — typically 20–40% higher than contracted rates — while customer visibility goes to zero.
Proactive monitoring catches anomalies before they become outages. Our SLA-backed <15-minute response means issues are resolved before operations staff are impacted.
Ready for infrastructure that keeps up
with your operations?
Book a free 30-minute infrastructure audit. We'll review your WMS, TMS, and integration architecture — and show you exactly what we'd do differently, with zero obligation.