System Status

All Systems
Operational

Real-time status of PUGA Systems infrastructure and managed services platform. Updated every 60 seconds.

All Systems Operational
99.99% Uptime SLA Guarantee
Contractually guaranteed with financial credits. We publish our actual performance publicly because we have nothing to hide.

Core Services

Monitoring Platform
99.99% Operational
Alerting & Incident Response
100% Operational
Help Desk & Ticketing
99.98% Operational
Client NOC Dashboards
99.99% Operational
Patch Management Engine
99.95% Operational
Backup & Recovery Systems
100% Operational

Security Services

EDR / Endpoint Protection
100% Operational
SIEM & Log Analysis
99.99% Operational
Vulnerability Scanning
99.97% Operational
Firewall Management
100% Operational

90-Day Uptime History

90 days ago Today
No issues Degraded Outage

Recent Incidents

Resolved March 18, 2026 · 14:32 UTC
Scheduled Maintenance — Monitoring Platform Upgrade
Planned 15-minute maintenance window to upgrade monitoring infrastructure. All alerting was temporarily routed through backup systems. No client impact.
Duration: 12 minutes · Impact: None
Resolved March 4, 2026 · 03:17 UTC
Brief Alerting Delay — Notification Queue
A temporary queue backlog caused a 3-minute delay in non-critical alert notifications. P1 alerts were unaffected (delivered via separate fast-path). Root cause identified and patched.
Duration: 3 minutes · Impact: Minor (P3 alerts only)
Resolved February 19, 2026 · 09:45 UTC
Dashboard Rendering Latency
Client NOC dashboards experienced 2-second rendering delay due to a database index issue. Monitoring and alerting were unaffected. Index rebuilt within 20 minutes.
Duration: 18 minutes · Impact: Cosmetic

No major incidents in the last 90 days.

SLA Performance — Last 30 Days

Platform Uptime
99.99%
Target: ≥ 99.95%
Met
P1 Response
< 8 min
Target: < 15 min
Met
P2 Response
< 42 min
Target: < 1 hour
Met
MTTR
1.2 hrs
Target: < 2 hours
Met
Patch Compliance
94.2%
Target: ≥ 90%
Met
Backup Success
100%
Target: ≥ 99.5%
Met

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