Pricing

Transparent Pricing,
No Surprises

Flat monthly rates based on your environment size and coverage needs. No hidden fees, no billing surprises, no long-term lock-in after year one.

Essentials
Starter
Core monitoring and support for small teams getting started.
$35 /user/mo
✓ 8x5 business hours support
✓ Infrastructure monitoring
✓ Help desk & ticketing
✓ Patch management
✓ Monthly reporting
– 24x7 coverage
– Advanced security stack
– Dedicated engineer
Get Started
Most Popular
Professional
Growth
Full coverage for growing organizations that need reliability.
$55 /user/mo
✓ 24x7 monitoring & alerting
✓ <15 min incident response
✓ Help desk & end-user support
✓ Patch management & lifecycle
✓ Backup & DR management
✓ Monthly reporting + dashboard
– Advanced security stack
– Dedicated engineer
Get Started
Enterprise
Scale
Advanced security and compliance for regulated industries.
$85 /user/mo
✓ Everything in Professional
✓ EDR / endpoint protection
✓ SIEM & log analysis
✓ Vulnerability scanning
✓ Compliance support (SOC 2, HIPAA)
✓ Quarterly business reviews
– Dedicated engineer
– Custom SLA terms
Contact Sales
Enterprise Plus
High-Growth
Full enterprise security plus a dedicated Slack channel and weekly sync for fast-moving organizations.
$120 /user/mo
✓ Everything in Enterprise
✓ Dedicated Slack channel
✓ Weekly engineer sync call
✓ Named engineer point of contact
✓ <10 min P1 response time
✓ Monthly architecture review
✓ Proactive capacity planning
– On-site visits
Contact Sales
Elite
Dedicated
White-glove service with a dedicated engineer and custom SLAs.
Custom
✓ Everything in Enterprise
✓ Dedicated lead engineer
✓ Custom SLA with financial credits
✓ Architecture design sessions
✓ Priority escalation path
✓ DR testing & tabletop exercises
✓ On-site visits (quarterly)
✓ Executive reporting
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All plans include: infrastructure monitoring, help desk, patch management, monthly reporting, and documented runbooks. Server and endpoint pricing is additional and scales with your environment. Use our calculator for a precise estimate.

Prices are indicative. Final pricing depends on environment complexity, number of servers, endpoints, and cloud architecture.

Not sure which tier?

Tools to help you decide

MSP Calculator
Get an instant cost estimate based on your users, servers, and SLA requirements.
ROI Calculator
See what IT downtime and security gaps are really costing your business.
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Side-by-side: in-house IT vs generic MSP vs PUGA Systems.

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